ABOUT US: Rent frock repeat (RfR) is a multi-channel collaborative consumption that is disrupting retail and providing members with what they really want – #Less Stuff. More Life.  With over 89,000 members and growing, Rent frock Repeat is looking for a Logistics & Operations Associate to ensure the best experience for RfR customers.

ABOUT YOU: You know how to look around corners, spot red flags, and pro-actively take control of potential issues to ensure incoming and outgoing orders arrive on time and in excellent condition.  In addition, the Logistics & Operations Associate will be responsible for quality assurance, inventory control, customer service and backroom organization.  This is a customer-facing role which means that each client interaction with will end in wowing the customer and making her a raving RfR fan.  The ideal candidate is outgoing, professional in all interactions, cool under pressure, is customer-centric, fosters productivity and is a talented problem solver.


Reports directly to: President & CEO
Level: Individual Contributor
Location: Commerce Court West PATH, 199 Bay Street, Toronto, ON

Core Competencies Required:

  • Customer focus
  • Team player
  • Communication
  • Detail orientated
  • Results oriented
  • Initiative


  • Execute daily operations and logistics procedures
  • Manage, inspect, pack, and ship all outgoing shipments with 100% quality assurance
  • Update and manage daily Shipping Report; solving any potential issues and communicating concerns to President
  • Oversee, track and report on dry cleaning: outgoing, incoming, review receipts, track costing, etc.
  • Inspect and manage all internal and external dress returns
  • Manage and track inventory location and status
  • Maintain and manage inventory inspection rack
  • Maintain and manage the RfR back-end system, Spree, ensuring all orders have been correctly marked as shipped, returned, etc.
  • Ensure inventory is effectively and efficiently organized
  • Maintain a clean, organized and efficient logistics space.
  • Perform yearly inventory counts
  • All other duties and special projects as assigned

 Key Performance Indicators/Objectives:

  • Ensure inventory accuracy – all inventory is 100% accounted for
  • 100% accuracy and quality assurance on all outgoing shipments
  • 100% on time delivery
  • Ensure dry cleaning turnaround time is kept at a 3-day maximum
  • 100% accuracy on weekly reports: Dry Cleaning Report and Shipping Report
  • 100% customer satisfaction and accuracy with Customer Event Management

Necessary Skills:

  • Efficiency
  • Detail Orientated
  • Accuracy
  • Motivated
  • Hard working
  • Pro-active

Required Qualifications:

  • Ability to multi-task and prioritize in a fast-paced and dynamic work environment
  • Great attention to detail and focus on quality of results
  • Self-motivated; a good team player
  • Familiarity with e-commerce and retails operations a plus
  • Proficiency with Microsoft Excel is required
  • Must have an excellent sense of humour, with a twist of sarcasm
  • Problem solver with a propensity for being pro-active
  • Is not just smart, but resourceful
  • Is detail-oriented
  • Comes to the table with a solution to a problem
  • Takes control of a situation with confidence and kindness
  • Doesn’t wait to be told to do something
  • Asks questions, participates, speaks up and engages
  • Must love dogs, chocolate and spontaneous dance parties
  • Must be generally awesome
  • Must save the drama for your mama

Interested applicants should send their resume to
Please include a cover letter explaining why you are interested in this position at Rent frock Repeat.


“The Search for Startup Employees: What we look for when hiring for RfR (and what you should know about working for a startup).”

Cover photo credit: Anthony Adamo