JOB DESCRIPTION –SALES ASSOCIATE (SA)

Rent frock repeat is an e-commerce collaborative consumption company where women, from across Canada, can rent designer dresses straight off the fashion runways for up to 90% off the retail price. With over 88,000 members and growing, Rent frock Repeat is looking for a Sales Associate to provide outstanding customer experiences.

Description: The RfR SA will provide outstanding customer service and superior product knowledge to RfR members and walk by traffic by engaging each passerby/customer with information regarding our For-Purchase Dress Program. Each interaction with customers will end in wowing the customer and making her a raving RfR fan. RfR SA’s are responsible for driving and growing their own group of loyal, satisfied clientele by building strong relationships. The ideal candidate is cool under pressure, does not show frustration when resisted, is customer-centric, pro-active, fosters productivity and is a talented problem solver.

Reports directly to: Chief Merchant

Level: Individual Contributor

Core Competencies Required:

  • Customer focus
  • Team player
  • Communication
  • Detail orientated
  • Results oriented
  • Initiative

SA Responsibilities:

  • Meet and exceed hourly sales goals on a personal and departmental basis
  • Build and maintain a loyal client base by using our proprietary database system but is not limited to any/all available resources to do so.
  • Provide outstanding customer service to all RfR Members in every interaction, whether it be in person, over the phone or via email.
  • Participate in pre-selling and sales driving events including trunk shows, external events, etc. to maximize sales as they occur.
  • Engage and educate walk-in traffic on RfR with a focus to sell dresses and other accessories.
  • Strive to book private fitting appointments for walk-ins interested in renting dresses.
  • Stay informed on current promotional events and sales.
  • Ensure proper processing, presentation, organization, storing, and replenishment of stock.  Maintain Recovery & Fill in Standards
  • Will exude the RfR brand by being approachable, knowledgeable, and has an attitude of service and a desire to delight the customer by being relentless in exceeding customer expectations. You should be a customer HERO.
  • Demonstrate product and service expertise and use this expertise to increase sales, taking advantage of every opportunity to increase sales and inspire customer loyalty.
  • Assist customers in finding the best dress for their body shape, event and preferences.
  • Provide accessory styling assistance by pairing dresses with accessories in the showroom.
  • Promote RfR programs and promotions, such as 2nd Style for $35, Rent the Dress – Donate the Rest, and Bridal Programs, etc.
  • Stays current on industry trends through workshops, online training, etc.
  • Participate in events in conjunction with the Business Development department.
  • Be an actively contributing team member; communicate effectively and collaborate to foster a strong team environment.
  • Lead by example for other stylists by consistently encouraging salesmanship and productivity.
  • All other duties and projects as assigned.

Position Requirements:

  • Proven track record of sales or styling ability, retail experience a plus
  • Experience doing clientelling; outreach and follow-up
  • Flexible, must be able to work evenings and weekends and be available when needed
  • Needs to be comfortable with technology and the use of online systems
  • Hours may range from 15 to 30 hours per week, occasionally going to 40 hours during peak seasons.
  • Must love dogs and have the ability to master some type of chocolate dessert
  • Must participate in spontaneous dance parties
  • Must be generally awesome

APPLICATION DETAILS:
Interested applicants should send their cover letter & resume to sandy@rentfrockrepeat.com by April 16th, 2018.

SUGGESTED READING & VIEWING

The Search for Startup Employees: What we look for when hiring for RfR (and what you should know about working for a startup)

The RfR Experience

Cover photo credit: allmyfriendsaremodels.com