Rent frock Repeat (RfR) is an ecommerce collaborative consumption company where women, from across Canada, can rent designer dresses straight off the fashion runways for up to 90% off the retail price. With over 82,000 members and growing, Rent frock Repeat is looking for a stylist to provide outstanding customer experiences for our Ottawa, Ontario showroom location.

FASHION STYLIST 

Description: The RfR Stylist will provide outstanding styling and customer service to RfR members through private fitting appointments, phone consultations, Skype consultations, follow-up and proactive outreach. Each interaction with customers will end in wowing the customer and making her a raving RfR fan.

Location: 107 Murray Street, Ottawa ON
Reports directly to: CEO
Level: Individual Contributor

Core Competencies Required:

  • Customer focus
  • Team player
  • Communication
  • Detail orientated
  • Results oriented
  • Initiative

Responsibilities:

  • Provide exceptional styling and wardrobing service to clientele
  • Stay current on industry trends through workshops, online training, etc.
  • Communicate with clients pre, during, and post showroom visit to ensure client’s needs are met and the most outstanding service is delivered
  • Prep and execute assigned styling appointments according to company standards, inclusive of delivering elevated styling and experience expectations
  • Educate clients about Rent frock Repeat’s programs
  • Able to speak to style and fit while making recommendations and adjust suggestions accordingly based on client feedback
  • Responsible for booking appointments through existing client network
  • Increase loyalty and renting behavior through customer outreach and clienteling
  • Participate in RfR Private Fitting Parties
  • Act as a liaison for and introduce partnership opportunities to the Business Development department
  • Able to multi-task and handle large group appointments
  • Maintain store esthetic to ensure stellar customer experience
  • Turn each client into a RfR raving fan
  • Be an actively contributing team member; communicate effectively and collaborate to foster a strong team environment
  • All other duties and projects as assigned

Qualifications and Skills Required:

  • A minimum of 2-3 years styling experience
    • Exhibit elevated knowledge of Fashion and able to talk with authority about current trends, designers, fit, fabrications and colour
    • Enjoy meeting and interacting with customers; demonstrate an enthusiastic and positive attitude and ability to build rapport and trust with clients
  • Flexible schedule and ability to commit a minimum of 30 hours per week including nights, weekends, and holidays
  • Existing Client book preferred
  • Proven track record in service and performance
  • Business Acumen – written and verbal
  • Strong computer and presentation skills
  • Effective communication skills with emphasis on great listening and probing skills
  • Creativity and innovation
  • Problem solver
  • Eye for detail
  • Well organized

Key Performance Indicators/Objectives:

  • Close rate
  • Shopping cart average
  • Customer profile completion
  • Maintain 100% compliance to private fitting process
  • Follow-up completion rate

APPLICATION DETAILS:

Interested applicants should send their cover letter & resume to lisa@rentfrockrepeat.com

SUGGESTED READING & VIEWING:

“10 Things Really Amazing Employees Do” – Kevin Daum
“The 11 Leadership Secrets You’ve Never Heard About” – Kevin Daum
About Us” – Rent frock Repeat
The Experience” – Rent frock Repeat

 

Cover photo credit: Peony Lim